Privacy Policy
Trax CRM (the "Company") operates https://www.traxcrm.com (the "Site") and is committed to protecting your privacy. This Privacy Policy (the "Policy") explains what information is collected by the Company, why it is collected, how it is used and shared, and the choices you have regarding the use, access, and correction of your personal data.
I. Information We Collect
Personal information you provide
- Name, email address, phone number
- Your account username and password
- Payment information (stored and processed by our third-party payment provider)
- Customer/Job profile details, uploaded files, messages board posts, and support requests
All personal data you provide must be true and accurate, and you must notify the Company of any changes to your personal data.
Information collected automatically
- Usage data (pages visited, time on page, referral URL, IP address)
- Device and broswer information (IP address, geographic location, device identifiers, OS, screen size)
- Cookies and similar technologies
Third-party sources
The Company may, as needed, use your personal data in connection with third-party business providers to assist in providing our services. Personal data transferred to third-party business providers are covered by service agreements with the third-party vendor(s), which may include third-party payment processors who process your payment information, but who are not otherwise permitted by law to store, retain, or use such information.
II. How We Use Your Data
We use your data to:
- provide, operate and maintain the Site and our services.
- communicate with you regarding your account status, Site updates, and Site support.
- process Site transactions, send invoices, and receipts related to use of our services.
- improve Site functionality.
- monitor Site usage and analytics.
- compliance with applicable law(s).
- improve overall Site security.
III. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site and improve end user experience.
Cookies We Use:
- Essential cookies (required for site functionality)
- Performance/analytics cookies
Disabling essential and/or performance/analytics cookies in your browser settings may affect site functionality.
IV. Sharing Your Information
We may share your personal data with:
- service providers (payment processors, hosting, analytics) under data processing agreements.
- affiliates and subsidiaries.
- legal and safety reasons, including but not limited to, compliance with law enforcement efforts and defending the rights of the Company.
- business transers in connection with a merger, sale, or asset transfer.
The Company does not sell your personal data to any third-parties for marketing or advertising purposes.
V. Data Retention
The Company retains your personal data only as long as necessary for account maintenance and compliance with all applicable law(s).
VI. Your Access and Control of Your Personal Data
Based on your location, you may have rights such as:
- accessing your personal data.
- update/correct your personal data.
- delete your personal data.
- restrict or object to processing your personal data.
- portability of your personal data.
- withdraw consent.
To exercise rights, contact: privacy@traxcrm.com.
VII. California Residents (CCPA/CPRA)
California Civil Code §1798.83 ("Shine the Light" law) permits users residing in California to request and obtain annually, free of charge, information pertaining to categories of your personal data, if any, the Company discloses to third-parties for direct marketing purposes, as well as the name and addresse of any third-parties with whom your personal data was shared with by the Company in the preceding calendar year.
The Company does not sell users' personal data.
To submit a request, email: privacy@traxcrm.com. We will not discriminate for exercising these rights.
VIII. Changes to Privacy Policy
The Company may occasionally update the Policy to reflect any changes to the handling of personal data and to remain in compliance with all applicable law(s). Any revisions of the Policy that would materially affect how your previously-collected personal data is used or disclosed will be communicated to account users' primary email address.
IX. Contact Us
If you have any questions or comments regarding the Policy, contact the Company via email at: privacy@traxcrm.com.